How to get support

There are number of resources available to get help with using the HPC system. Firstly this documentation area, and the FAQ. Please consult these before contacting us.

You can contact us via Calder HPC community

You can open a Research IT support ticket in the IT ServiceNow system.

RSE

The Research Software Engineering (RSE) team is an important and essential part of the HPC and Research Computing ecosystem at the University. Their primary role is to provide support for research projects where there is a large computational component. They are able to give advice about planning your project and its computational requirements. But more importantly they can collaborate with you to perform major software and workflow development, including programming reviews, performance analysis, code modernisation and refactoring. The RSE team has its own website here.

The RSE team also hosts a Research Computing Community, bringing together a broader network of individuals using HPC and engaging in research software development. If you’re interested in HPC or research software development, we warmly invite you to join this community on Microsoft Teams.

RIE

The Research Infrastructure Engineering (RIE) team manages the infrastructure that supports research computing at the University. This includes the HPC service, LASER, and General Compute. They maintain and develop the underlying platforms, storage, networking, and supporting services that enable researchers to run computational workloads reliably and securely.

The RIE and RSE teams share the email address RCTeam@leeds.ac.uk. Contact this address for support or advice, and your enquiry will be directed to the appropriate team.